How Do I Place An Order?
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.....enjoy your shopping!
Shipping
We offer free shipping to the uk only, for orders over £50.00
For orders outside the uk the appropriate shipping charge will be added at checkout.
Returns & Refunds
Your satisfaction is very important to us. All of our products come with a 14 day no quibble guarantee.
RETURNS ADDRESS:
Cloudbase Clothing
Unit A2
Stanley Way
Cardrew Industrial Estate
Redruth
Cornwall TR15 1SQ
We are happy to refund or exchange your goods as long as you can answer yes to all of the following:
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The Refund/Exchange request takes place within 14 days from when the item was received.
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The goods remain complete and in their original condition.
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The cost of the return delivery shall be paid for by the sender, unless otherwise agreed by us.
On the rare occasion you receive faulty goods we will provide a full refund within 14 days of receiving the returns.
Delivery and Returns Legal Statement - Please Read Carefully
Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to sales@cloudbaseclothing.com, or by post. Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).
Please quote your order number on all correspondence.
Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, CLOUDBASE will give you a full refund of the amount paid or an exchange/credit as required. If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between CLOUDBASE and you requires that you return the goods to CLOUDBASE on cancellation. This does not affect your statutory rights.
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