How to Place an Order

Shopping with Cloudbase Clothing is easy.

Simply browse our online store, add the items you would like to purchase to your basket and, when you're ready, select Checkout.

You'll then be asked to provide the information we need to process and deliver your order.

Thank you for shopping with Cloudbase Clothing!

Delivery

We offer free UK delivery on orders over £70.

Delivery charges for orders under £70 will be shown at checkout.

For orders being delivered outside the UK, the applicable delivery charge will be calculated and displayed at checkout.

Please note that international orders may also be subject to local import duties, taxes or customs charges where applicable.

Returns & Refunds

We want you to be happy with your purchase.

In addition to your statutory rights, please contact us as soon as possible if you would like to return or exchange an item.

Change-of-Mind Returns

If you purchase goods online, you normally have the right to cancel your order within 14 days of receiving your goods.

Please notify us of your decision to cancel within this period.

Once you have notified us, you should return the goods to us within 14 days.

Unless the goods are faulty, incorrect, or we have agreed otherwise, you are responsible for the cost of returning the goods.

You may inspect goods in the same way that you reasonably would in a shop. We may make a deduction from a refund where the value of returned goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning.

Certain goods may be excluded from the statutory right to cancel where an exemption under UK consumer law applies.

Refunds

When you exercise your statutory right to cancel, we will refund the amount due to you, including the standard outbound delivery charge where required by law.

If you selected a more expensive delivery option than our standard delivery service, we are not required to refund the additional delivery cost.

Refunds will normally be made using the same payment method used for the original purchase.

For returned goods, we may withhold the refund until we have received the goods back or you have provided evidence that you have returned them, whichever occurs first.

We will issue the refund within the time required by applicable UK consumer law.

Faulty, Damaged or Incorrect Goods

If an item is faulty, not as described, damaged on arrival or otherwise does not conform to your contract, please contact us as soon as possible.

Your rights in relation to faulty goods are separate from our change-of-mind returns policy.

Under the Consumer Rights Act 2015, consumers may have a 30-day short-term right to reject faulty goods and receive a refund. Further rights to a repair, replacement, price reduction or refund may apply depending on the circumstances and how long you have owned the goods.

Where goods are validly rejected because they are faulty or do not conform to the contract, Cloudbase Clothing will bear the reasonable cost of returning them as required by law.

Nothing in this policy affects your statutory rights.

Exchanges

If you would like to exchange an item, please contact us.

Exchanges are subject to availability. If the replacement item is unavailable, we will discuss the available alternatives with you.

If an order benefited from a promotion or discount that depended on a minimum order value, returning part of the order may affect eligibility for that promotion where the terms of the promotion allow this.

How to Make a Return

Please include your order number when contacting us or returning an item.

You can contact us at:

Email: sales@cloudbaseclothing.com

Returns Address:
Cloudbase Clothing
Unit A2
Stanley Way
Cardrew Industrial Estate
Redruth
Cornwall
TR15 1SQ
United Kingdom

We recommend obtaining proof of postage when returning goods.

Your Statutory Rights

Nothing in these terms is intended to exclude, restrict or replace any rights you have under UK consumer law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cookies

We use cookies and similar technologies to operate our website, keep it secure, remember your preferences and, where applicable, understand how visitors use our website.

Some technologies are necessary for the website to function and may be used without consent where permitted by law. Other technologies may require your consent.

Where consent is required, you can choose whether to accept them through our cookie controls. You can also change your choices later.

For further information about the technologies we use, their purposes and how long they operate, please see our Cookie Policy and Privacy Policy.